9baji Privacy Policy

9baji operates a safe and reliable online betting and casino platform for users in Bangladesh. We take the privacy of our members very seriously and are committed to handling your personal information with the highest level of protection.

The purpose of this privacy policy is to clearly inform you of what information 9baji collects, how that information is used, who it may be shared with, and what rights you have over your information. We believe that transparency about data is the cornerstone of a trustworthy platform.

Please read this policy carefully before using the 9baji platform. Contact our support team for any questions or concerns.

2.1 Registration & Identity Information

When you create an account or log in to 9baji, we may collect the following information:

• Full name and username
• Date of birth (for age verification — only users aged 21+ may create an account)
• Email address
• Mobile number
• National ID card or passport details (where identity verification is required)
• Address information

2.2 Financial Information

We collect financial information to process deposits and withdrawals. This includes:

• bKash, Nagad, Rocket mobile banking account numbers
• Bank account number and bank name (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

Please note, we never store complete payment card details on our servers.

2.3 Technical & Usage Information

While you use the 9baji platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Cookie and session information
• Pages visited on the platform and time spent
• Gameplay history and betting activity
• Login and logout time and location information

2.4 Communication Information

When you contact our customer service team — via live chat or email — the content of that conversation may also be recorded. This helps us improve our service quality and resolve your issues more quickly.

9baji uses the information collected from you for the following purposes:

• Account management: Creating, verifying, and securing your account.
• Identity verification: Preventing fraudulent activity and confirming legal age (21+).
• Financial transactions: Smoothly processing deposit and withdrawal operations.
• Customer service: Providing fast and effective responses to your complaints and questions.
• Platform improvement: Analyzing data to improve service quality and user experience.
• Security: Preventing unauthorized access, fraud, and cyberattacks.
• Legal obligations: Complying with relevant laws and regulations.
• Notifications & communications: Sending relevant updates, promotions, and information (based on your consent).

We will never use your personal information for any purpose other than those listed above.

4.1 Sharing Information with Third Parties

9baji does not sell your personal information. However, information may be shared in a limited way with third parties in the following circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete financial transactions.
• Identity verification services: With authorized verification organizations to complete the KYC (Know Your Customer) process.
• Technology partners: With trusted technology service providers for platform operation and security, who are bound by strict confidentiality agreements.
• Legal authorities: With relevant authorities in the case of a lawful order or legal requirement.

4.2 What We Will Never Do

• We will not sell your information to advertisers or marketing companies.
• We will not disclose your information to unrelated third parties without your consent.
• We will not share your financial information with any unauthorized party.

9baji uses modern technology and strict security protocols to protect your information. The key elements of our security framework are:

• SSL encryption: All communications on our platform are protected through SSL (Secure Socket Layer) encryption, which keeps your data transmission secure.
• Data encryption: Sensitive information that is stored is kept in encrypted form.
• Access control: Only authorized personnel are granted access to necessary information.
• Firewall & security monitoring: Our systems are under continuous monitoring.
• Regular security audits: Regular security assessments are conducted to identify technical vulnerabilities.
• Two-factor authentication: An additional layer of protection is applied to prevent unauthorized access to accounts.

However, some level of risk always exists when transmitting information over the internet. We therefore ask you to keep your account password strong and not share it with anyone.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 9baji uses cookies for the following purposes:

• To remember your login status
• To save your preferences and settings
• To analyze platform performance
• To ensure security and detect fraud
• To improve user experience

6.2 Cookie Control

You can control or disable cookies through your browser settings. However, disabling cookies may limit some features of the 9baji platform and login sessions may not function correctly.

Cookies other than essential ones require your consent, which we endeavor to obtain appropriately.

As a 9baji user, you have the following rights over your own information:

• Right to access: You may request to know what information we have stored about you.
• Right to correction: If any of your information is incorrect or incomplete, you may request that it be corrected.
• Right to deletion: In certain circumstances, you may request the deletion of your account and associated information. However, some information may be required to be retained for a specified period for legal reasons.
• Right to object to processing: You may object to the use of your information for marketing purposes.
• Right to data portability: You may request a copy of your personal information in a structured format.
• Right to withdraw consent: You may withdraw your consent at any time, although this will not affect prior processing.

To exercise these rights, please contact our support team.

9baji retains your information only for as long as it is necessary or legally required. General guidelines are:

• Active accounts: All relevant information is retained while the account is active.
• Closed accounts: Even after an account is closed, certain information may be retained for a specified period based on legal or regulatory requirements.
• Transaction records: Records of financial transactions may be retained for an extended period in accordance with applicable laws.
• Communication records: Customer service-related conversations are retained for a limited period.

After the designated period has passed, data is securely deleted or anonymized.

9baji strictly follows a policy of protecting minors. Our platform is for users aged 21 and above only.

We do not knowingly collect personal information from anyone under the age of 21. Age is verified during the registration process, and if evidence of being a minor is found, the relevant account is immediately closed and any collected information is deleted.

Parents are advised to monitor your child's online activity. If you believe a minor is using 9baji, please contact us promptly.

The 9baji platform may at times contain links to third-party services, such as payment gateways or game provider platforms (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.). These third parties have their own privacy policies and their services are governed by those policies.

9baji is not responsible for how your information is processed on third-party platforms. You are advised to read their privacy policies before using third-party services.

9baji reserves the right to change or update this privacy policy as needed. If there are any significant changes to the policy, we will:

• Display a clear notice on the platform.
• Notify registered users by email.
• Publish the updated version on this page.

Continuing to use the platform after a revised policy is published will be considered as your agreement to the new policy. You are therefore advised to check this page regularly.